I find it hard to insert and get my disc in position?
There is a learning curve to using the Hey Zomi disc, and for some, it can be challenging to figure out how to position the disc internally.
We recommend you watch the video above to help you find your cervix.
And also, consider using water based lube to get your disc in easier. It will glide in and feel more comfortable.
My disc is leaking!
If you are experiencing leaking, it may be for a number of different reasons. Most often it is due to it not cupping the cervix. It is really helpful to know the height of your cervix in order to ensure your disc fits just right. Everyone has a different cervix height, and some are even tilted. So you may need to even angle your disc in to get it in the right spot.
For some people, your disc may slip out from behind the pubic bone. Just make sure when you insert it, that you push it in fully. Using a water based lubricant is so helpful to ensure it slides right in to the back of the vaginal fornix.
Sometimes the residual blood that is trapped in the vaginal canal after removing and reinserting your disc can come out a little while later. This is not your disc malfunctioning, but it means you need to ensure your wipe out the vaginal canal well after reinserting your disc.
Hopefully these suggestions are good troubleshooting clues that stops any leaking from happening. Please reach out to us if it continues- email@example.com
My disc has discoloured or looks stained?
The protein in blood does this to all medical grade silicone products. This will be much more obvious on our Moonlight White disc than the Midnight Black disc.
We recommend rinsing off your menstrual fluid in cold water to reduce staining. You can also use a mild soap to wash your disc throughout your period to reduces staining.
We use a dry microfibre cloth on marks that are hard to remove. Rubbing it firmly on the silicone, and they magically rub off. Cool trick!
TOP SECRET: We are developing a product that will solve all discolouration issues. Sign up to be the first to find out!
I notice that my disc has an odour, can I prevent this?
Smell is a really interesting one, as a lot of the time it is a very subjective thing.
Something to consider is that your cleaning regime may affect the smell of your disc. We recommend cleaning the disc with cold water during your period and sterilising your disc in boiling water after each period.
I’m sure you are aware, but users should be removing their disc every 12 hours, rinsing it well in clean water and reinserting it. Odours can occur when discs are left in the body for more than 24 hours.
If it is not this, it will be worth exploring some of the below questions-
- Have you had any other experiences with products like your pads, tampons or period underwear smelling for you in the past?
- Do you notice any discolouration or residue feeling to the silicone?
- Could you describe the smell us?
Is it different from your menstrual fluid smell? Is it like a body smell or is it a plastic smell?
- Have you noticed this smell on other items like that you use internally or on your underwear?
- Have you had any changes in your body lately? Infections? Discomfort in your vagina?
- Have you changed your diet or are taking any medication?
- Are you taking any type of pre/probiotics?
The body is complex and unique and actually our menstrual cycle can help us keep tabs on our overall wellbeing too! When we notice changes, it can be a great indicator to check in with your overall health.
Reach out with answers to the above questions, and let's see if we can figure this out.
What do I do if I can't find the handle?
This will unlikely happen on a normal day, however we do find that after intercourse, the handle might spin. Do not worry, you can still remove your disc easily. Simply bear down using your pelvic floor muscles and the disc will naturally move down. You can use your finger to hook onto the disc rim and remove.
Using your hey zomi menstrual disc
I can feel my disc when wearing it?
If you can feel the disc inside you, chances are it's not inserted correctly. Just insert your finger until you feel the rim of the disc and push upwards to make sure it is tucked up behind your pubic bone.
If you have a low cervix, you may find you have to pull up with your pelvic floor muscles to get that good tucked feeling - imagine you are trying to draw everything upwards inside your vagina.
I can't get my disc to go in?
Don't overthink it, while sitting or the toilet or you can stand slightly in a squat position, squeeze the disc and push it in towards your tailbone. Some people find squatting down on their toes helps even more or put a foot on the edge of the bathtub. Take a deep breath and let it out slowly before you begin. Not rushing and feeling relaxed definitely makes it easier.
Using a water based lubricant on the rim and your vaginal entrance helps so so much! We still like to use it to make insertion quick and easy. This is not just a tip for beginners.
Practice makes perfect! You don't need to be on your period to try inserting and using your Hey Zomi disc.
It is safe to wear your disc even though you are not on your period and it is a lot easier figuring this out before you rely on it for your period.
Have a go and be nicely surprised!
My disc is hard to insert?
If you find it a challenge to insert, you may be a little too dry down there.
Your disc could also bend slightly or even buckle inside when you are really dry. Being extra dry on your period is normal and super easy to fix!
The power of LUBE! We recommend putting some water based lubricant around the back of the rim where you insert first. A little on your vaginal entrance can also feel nice. This helps the disc glide in effortlessly. It's not required, but why not just make things a little easier for yourself.
Removing your disc mess free!
To remove the disc without getting blood on your hands, you can bare down gently with your pelvic floor muscles to untuck the disc from begind your pubic bone and let it empty a little into the toilet first. Then you can simply find the handle of the disc close to your vaginal entrance, hook onto it with your finger and pull it out slowly.
As the rim comes out of your vagina, blood will come out more, keep your finger and hand up and out of the way.
Try and keep your disc level (like pulling out a drawer), at this point you can hold onto the rim keeping your disc flat. It takes some practice but once you master the technique, it is very handy.
I find I have pain when using the disc?
That's horrible and you should stop using your disc straight away. We recommend you go to your doctor to see why you have pain. You can also reach out and contact us.
It could be helpful to get a mirror and inspect yourself as well. It is good to be informed, as it is not normal to have pain and there are many different reasons why this could be happening. It is all solvable.
Have peace of mind
We recommend using reusable period underwear when you first start using the Hey Zomi Disc. On those heavier days when you are figuring out removing and reinserting your disc, sometimes residual blood isn't cleared away from the vaginal canal and can seep out. This does not mean your disc isn't working, it's just what happens when you are finding out how your body works with your disc.
So have peace of mind, not stressing about if your disc will work for you or not, and just throw on some period undies to back you up and make you feel great.
Do I sterilise my disc everyday?
No you don't. Your menstrual fluid is sterile and clean. All you need to do is rinse it after you remove it and reinsert over the days of your period. You can wash it with mild soap if you want to, but we dont.
At the end of your period, you can wash it with mild soap, let it dry well and store it in your cotton bag or box.
We recommend sterilising by boiling your disc before each period.
Mess free pleasure
The Hey Zomi disc allows for mess free pleasure or play on your period. With your disc in place you can get up to whatever you want! Go for it.
If it is a heavy day, some people may feel more comfortable removing, rinsing and reinserting the disc.
We have a great video you an check out here on how the Hey Zomi disc works during action -
Mess Free Period Pleasure - Youtube
Finding your disc after 'pleasure'
Did you know your vagina can expand 200% during intercourse! Your cervix will move higher when aroused and this means your disc will move higher. It can take 30 mins to an hour for your vagina to move back to its usual size. So we recommend not trying to remove your disc straight after any action. Your disc will move right back down into its usual position within a couple of hours.
Remember you can bear down (push with your pelvic floor muscles) to lower your disc closer to your vaginal entrance so you can find the disc easy.
My disc has spun around- How do I find the handle?
Sometimes your disc may spin right around, so that the handle is now at the back. That is ok! If you can't feel the handle when you go to remove your disc, just bear down with your pelvic floor muscles and the rim of the disc will come into reach, hook your finger under or over the rim and pull to remove.
When we talk about 'bearing down', we mean you push like you are trying to do a no.2... Too much information?
While wearing your disc, you may find you are much dryer for any action. We highly recommend using a water based lubricant to help make this more enjoyable for both you and your partner.
Can you really ever have too much lube?
We recommend not using an oil based lubricant- it can be hard to clean off your disc.
Your disc is NOT a contraceptive device.
Your Hey Zomi disc CANNOT protect you from falling pregnant. It also cannot protect you from Sexually Transmitted Diseases (STIs)!
Use proper protection to take care of you and your partner.
Did you know the menstrual disc was inspired by the diaphragm- a contraceptive device that cups the cervix and is a similar shape. HOWEVER, spermicide is also used with a diaphragm. It is also a lot firmer and functions a little differently to a menstrual disc.