There is a learning curve to using the Hey Zomi disc, and for some, it can be challenging to figure out how to position the disc internally.

We recommend you watch the video above to help you find your cervix.
And also, consider using water based lube to get your disc in easier. It will glide in and feel more comfortable.

If you are experiencing leaking, it may be for a number of different reasons. Most often it is due to it not cupping the cervix. It is really helpful to know the height of your cervix in order to ensure your disc fits just right. Everyone has a different cervix height, and some are even tilted. So you may need to even angle your disc in to get it in the right spot.

For some people, your disc may slip out from behind the pubic bone. Just make sure when you insert it, that you push it in fully. Using a water based lubricant is so helpful to ensure it slides right in to the back of the vaginal fornix.

Sometimes the residual blood that is trapped in the vaginal canal after removing and reinserting your disc can come out a little while later. This is not your disc malfunctioning, but it means you need to ensure your wipe out the vaginal canal well after reinserting your disc.

Hopefully these suggestions are good troubleshooting clues that stops any leaking from happening. Please reach out to us if it continues- info@heyzomi.com

The protein in blood does this to all medical grade silicone products. This will be much more obvious on our Moonlight White disc than the Midnight Black disc.
We recommend rinsing off your menstrual fluid in cold water to reduce staining. You can also use a mild soap to wash your disc throughout your period to reduces staining.
We use a dry microfibre cloth on marks that are hard to remove. Rubbing it firmly on the silicone, and they magically rub off. Cool trick!

TOP SECRET: We are developing a product that will solve all discolouration issues. Sign up to be the first to find out!

Smell is a really interesting one, as a lot of the time it is a very subjective thing.

Something to consider is that your cleaning regime may affect the smell of your disc. We recommend cleaning the disc with cold water during your period and sterilising your disc in boiling water after each period. 

I’m sure you are aware, but users should be removing their disc every 12 hours, rinsing it well in clean water and reinserting it. Odours can occur when discs are left in the body for more than 24 hours.

If it is not this, it will be worth exploring some of the below questions-

- Have you had any other experiences with products like your pads, tampons or period underwear smelling for you in the past?

- Do you notice any discolouration or residue feeling to the silicone?

- Could you describe the smell us?

Is it different from your menstrual fluid smell? Is it like a body smell or is it a plastic smell?

- Have you noticed this smell on other items like that you use internally or on your underwear?

- Have you had any changes in your body lately? Infections? Discomfort in your vagina?

- Have you changed your diet or are taking any medication?

- Are you taking any type of pre/probiotics?

The body is complex and unique and actually our menstrual cycle can help us keep tabs on our overall wellbeing too! When we notice changes, it can be a great indicator to check in with your overall health. 

Reach out with answers to the above questions, and let's see if we can figure this out.

This will unlikely happen on a normal day, however we do find that after intercourse, the handle might spin. Do not worry, you can still remove your disc easily. Simply bear down using your pelvic floor muscles and the disc will naturally move down. You can use your finger to hook onto the disc rim and remove.