We have a 100% money back guarantee for the Hey Zomi disc. We want to honor the fact that everyone has different bodies and experiences when it comes to using internal menstrual products. Sometimes, you'll only know if it suits you, if you give it a try.

As the Hey Zomi disc is a Menstrual Medical Device - complying with the Australian Therapeutic Goods Act (TGA) - we are unable to on-sell any opened or used items.

We ask that our customers consider their purchase thoughtfully and reach out to us through our website chat or email at info@heyzomi.com to ask for suggestions and support as you work out how to use your Hey Zomi disc.

If you are seeking a refund for your purchase, we will be happy to do this. Customers will need to contact us via email first at info@heyzomi.com. You will be asked to send your disc back to us.

Cost of return freight to Hey Zomi headquarters is covered by the customer. Once we receive your returned Hey Zomi disc, we collect all returned discs for our recycling programme. Returns cannot (and should not) be onsold.

We will then issue you a full refund on the amount paid for the product (this excludes shipping), directly into the account from which you paid.

We will only issue refunds to customers who have had their disc for up to 90 days (from the day you received it). After this time period, you will not be able to receive a refund.

It can take a few tries to get used to how discs work, so sometimes it may feel like it isn't working well. We encourage you to keep trying, as once you have the hang of it, you will likely find it easier than any of the other sanitary products on the market!

If you are nervous about leaks while still learning, we recommend using period underwear too.If you have a specific questions, please email us at info@heyzomi.com

Yes, you sure can. 🙌

A disc is not a cup, it doesn't use suction to stay in place. So using the Hey Zomi disc when you have an IUD (like the Mirena) in your cervix is completely safe. A menstrual disc won't pull out your IUD. Yay! ✨

Great question- we have a great answer! You can learn one of our favorite disc clearing features called 'The Easy Empty' (self-dumping).

This is where you can semi empty your disc over the toilet by bearing down, hooking the handle with your finger and slightly pulling it out from behind your pubic bone. Half the menstrual fluid will go into the toilet.

You can then simply push your disc back into place, wipe yourself well (particularly within the entrance and around the labia), wipe your finger with toilet paper and then you're set to go!

See Video - The easy empty method is particularly great on those heavy days.

There is absolutely no chance it will get lost. We get it! Inserting something inside your vagina with no exit rope is not something we have been programmed to do.

But we promise, it won't and it can't get lost! If you have a high cervix and your disc sits higher than your finger can reach, simply use your pelvic floor to bear down and it will naturally push the disc towards your finger.

We are required by the Australian TGA to disclose that TSS could be associated with using menstrual discs like tampons or cups. However, it is important to understand how TSS occurs and recognize that there are no reported cases of TSS from using discs.

Tampons are like sponges that hold oxygen within them. It is the oxygen held within the buffer that breeds the TSS bacteria. The chances of TSS are VERY low.

You can imagine it is highly unlikely that this can happen with a menstrual disc, since it is a non-absorbent material that does not hold oxygen within the silicone.
Reach out to us for more information.

You menstrual disc is made out of 100% medical grade silicone- one of the longest lasting and durable materials. It will last you many years if cared for properly.

If you notice any tears or the texture of the silicone changes, it is definitely time for an upgrade. But please do let us know. Keep in mind that the Hey Zomi menstrual disc as an ultra thin cavity. While this ensures that is the most comfortable menstrual disc out there, the cavity isn't thick and durable like period cups that can last many years.

Generally a menstrual disc will last your more than 3 years, but with monthly boiling and use, the thin silicone can get more brittle over time. So be careful nothing sharp pierces the cavity or firm tugging tears this part of your menstrual disc.

Yes you absolutely can! It is meant to do this.

You insert your disc in the morning, wear it all day. In the evening you can remove it in the shower, rinse it and reinsert it. Then you can sleep with it inside your body all night.The next morning, you remove it over the toilet or in the shower, rinse and reinsert.

You repeat this process every day and night of your period. Remember, you can wear your menstrual disc for up to 12 hours before it needs to be fully removed, rinsed and then you can reinsert it.

No boiling or sanitising of the menstrual disc needs to happen in between a removal and reinsertion of your disc.

Everyone's bodies are so unique and it is hard to know if Hey Zomi will be the right fit for you. We do have users with prolapse, weaker pelvic floor or even a very low cervix and they love their Hey Zomi disc while others have faced some struggles.

We have had a case, where a hey zomi disc user had a minor bladder prolapse after having her baby and she could use her disc without issue. Another user had the same prolapse, but discovered that their pubic bone wasn't so pronounced, so the disc couldn't 'tuck up' and stay held in place.

Some users with prolapse find they like to couple it with period underwear on their heavy days and think that this is a better option than only having to use pads. The underwear catches any spots that can happen if the prolapse pushed the disc out of place. So users have comments they prefer this, not having to sit in a full pad. Medium to light flow days are generally perfect and easier to manage with a prolapse.

We offer 100% money back guarantee, especially if the fit just isn't right for your internal shape. We are here to help and you can reach out to us anytime.

It is personal preference. We actually love having one of each!

The black is a great option if you don't want discoloration or staining over time. It masks the color of your menstrual fluid if blood makes you a little squimish.

The white color is fantastic if you love seeing all the details. We think it's great to read our bodies and connect in with how our health is going by seeing the color and texture of our period. We also love white because you can see how clean it is each time you rinse it.

If you are worried about stains on your white menstrual disc, these can be easily removed using our hey zomi cleaning tablets. These tablets remove all stains keeping your disc bright and brand new looking. They also replace boiling, they are the ultimate menstrual disc bestie when it comes to sanitising, getting rid of odors and stain removal!

-Get your Hey Zomi Cleaning Tablets here-

If you really can't choose, we have a great 'Double Disc' bundle, where you save on purchasing 2 hey zomi discs together. Why not record one of each colour! It's the ultimate. 🔥

There is a learning curve to using the Hey Zomi disc, and for some, it can be challenging to figure out how to position the disc internally.

We recommend you watch the video above to help you find your cervix.
And also, consider using water based lube to get your disc in easier. It will glide in and feel more comfortable.

If you can feel the disc inside you, chances are it's not inserted correctly. Just insert your finger in until you feel the rim of the disc and push upwards to make sure it is tucked up behind your pubic bone.

If you have a low cervix, you may find you have to pull up with your pelvic floor muscles to get that good tucked feeling - imagine you are trying to draw everything upwards as you squeeze with your muscles.

Our top tip is to use a water-based lubricant like our Hey Zomi lube. This will ensure a deeper fit, easier insertion and don't worry, your menstrual disc can't get lost in there.

If you are experiencing leaking, it may be for a number of different reasons. Most often it is due to it not cupping the cervix. It is really helpful to know the height of your cervix in order to ensure your disc fits just right. Everyone has a different cervix height, and some are even tilted. So you may need to even angle your disc in to get it in the right spot.

For some people, your disc may slip out from behind the pubic bone. Just make sure when you insert it, that you push it in fully. Using a water based lubricant is so helpful to ensure it slides right in to the back of the vaginal fornix.

Sometimes the residual blood that is trapped in the vaginal canal after removing and reinserting your disc can come out a little while later. This is not your disc malfunctioning, but it means you need to ensure your wipe out the vaginal canal well after reinserting your disc.

Hopefully these suggestions are good troubleshooting clues that stops any leaking from happening. Please reach out to us if it continues- info@heyzomi.com

The protein in blood does this to all medical grade silicone products. This will be much more obvious on our white menstrual disc.We recommend rinsing off your menstrual fluid in cold water to reduce staining.

Staining will happen on light colored period cups and menstrual discs, so we developed the Hey Zomi Cleaning Tablets.These tablets remove all stains keeping your disc bright and brand new looking.

The Hey Zomi cleaning tablets also replace boiling, they are the ultimate menstrual disc bestie when it comes to sanitising, getting rid of odors and stain removal!

-Get your Hey Zomi Cleaning Tablets here-

Smell is a really interesting one, because it is a very subjective thing. Some people notice the smell, while others do not. An internal product collecting blood will of course have a unique smell - not a bad one - just distinct to its function.

Something to consider is that your cleaning regimen may affect the smell of your disc. We recommend rinsing your menstrual disc in cold water during your period and sterilizing your disc in boiling water after each period.

We highly recommend using our Hey Zomi Cleaning tablets- which remove odours, stains and even replace having to boil your menstrual disc to sanitize it.These tablets remove all odours, keeping your disc stain free and ultra clean.
-Get your Hey Zomi Cleaning Tablets here-

A reminder that users should be removing their disc every 12 hours, rinsing it well in clean water, before reinserting it. Odors can occur when discs are left in the body for more than 24 hours.

Other factors that can change the smell on your menstrual disc are fluctuations in the microflora (bacteria) inside the vagina. If the bacteria is impacted by an infection, imbalance or sometimes even the medications we take can change our body's natural smell. Reach out to us if you have any concerns- info@heyzomi.com

This is also very rare and unlikely to happen. But if it does, don't freak out just yet- you can still remove your disc easily.

Gently insert a clean index finger and then gently bear down to lower the rim of the disc close to your finger. You can then hook the back of your finger (your finger nail) over the rim, pulling it down and out of your body. It could be helpful to do this in a squat position, as this helps get a good position to push and lower your disc out easier.

This is very rare and unlikely to happen. We have only heard about this happening after intercourse, where the friction from internal activity has moved the disc around.Reach out to us if you have any concerns via email at info@heyzomi.com

If you find it a challenge to insert, you may be a little too dry down there.
Menstrual discs can bend slightly or even buckle inside you when you are dry. Being extra dry on your period is normal and super easy to fix, even if blood seems like a liquid.

The power of LUBE! We recommend putting some water-based lubricant - like our Hey Zomi Lube - onto the the rim of the disc, where you insert first. A little on your vaginal entrance can also feel nice. This helps the disc glide in effortlessly. It's not required, but why not just make things a little easier for yourself.

If it feels difficult to wee while using a menstrual disc, it is mostly related to anatomical pressure and placement. Nothing is wrong with you or causing your harm, so don't stress. Let us explain and what you can do to fix this-

1. Pressure on the urethra
The vaginal canal and urethra sit very close together internally. When a menstrual disc is inserted, especially if it's a firmer disc or if you have a smaller pelvis, it can apply pressure to the front vaginal wall—right against the urethra. This can slightly restrict the flow of urine or make it feel like you have to push harder.

2. Pelvic floor tension
If you're tensing your pelvic floor muscles (which many people do when something is inserted), that tension can make it harder to relax and urinate normally. Some people don't realize they're clenching until they try to wee.

3. Incorrect placement or angle
If the disc is angled too far forward (toward the bladder), it can create more pressure on the urethra than intended. Repositioning it slightly lower or back more toward the cervix may help.

4. Individual anatomy
Everyone's pelvic anatomy is slightly different—some people have a shorter vaginal canal or a bladder that's more sensitive to pressure, making them more likely to feel it when a disc is in.

💡 Tip 1: Try weeing in a slightly leaned-forward or leaned-back position to relieve pressure.

💡 Tip 2: You can also push your disc in a little deeper with a clean finger before you urinate. You can also do the opposite but slightly untucking your disc from behind the pubic bone. Don't pull it out of the vagina, just a slight pull on the handle could relieve the pressure here. You can then wee as usual, wipe well and then tuck your disc back into position and carry on with your day.

That's not good or normal and you should stop using your disc right away. We recommend you go to your doctor to see why you have pain. You can also reach out and contact us at info@heyzomi.com

It could be helpful to get a mirror and inspect yourself as well. It is good to be informed, as it is not normal to have pain and there are many different reasons why this could be happening. Try not to jump to any big conclusions yet, it is all solvable and we are here to help.

Our best tip is don't remove your disc during the day. If you do need to empty your disc, do a 'partial empty' as explained here in this video.

Our other winning suggestion to compliment this is to remove your disc in the shower on heavy days. This is where mess really doesn't matter and it is so easy to rinse it in the shower and reinsert it there.

To remove the disc over the toilet, without getting blood on your hands, you can bare down gently with your pelvic floor muscles to untuck the disc from behind your pubic bone and let it empty a little into the toilet first. Then you can simply find the handle of the disc close to your vaginal entrance, hook onto it with your finger and pull it out slowly.

As the rim comes out of your vagina, blood will come out more, keep your finger and hand up and out of the way. Try and keep your disc level (like pulling out a drawer), at this point you can hold onto the rim keeping your disc flat. It takes some practice but once you master the technique, it is very handy.

Most leaks happen when the disc isn't sitting quite right – usually because it's not fully tucked behind the pubic bone or not properly cupping the cervix. Everyone's anatomy is a little different (including cervix position and angle), so it might take a little experimenting to find your perfect fit.

Here is our video troubleshooting the most common reason for leaks.

Here are some tips that usually do the trick:

1. Your cervix may tilt slightly forward, backward, or to the side – totally normal! Try inserting the disc at a slight diagonal angle toward your tailbone to help it nestle into place and properly cover the cervix. Make sure it's pushed all the way back, then use a finger to gently tuck the front rim up behind the pubic bone to lock it in.

2. A little water-based lubricant can make insertion smoother and help your disc glide comfortably into position.

3. Your pelvic floor muscles play a key role in how well your disc stays in place. If they're weaker, the disc might not stay tucked securely. If they're overactive or tense, it could affect how easily the disc opens or sits in place. Gentle pelvic floor exercises – or even working with a pelvic physiotherapist – can make a huge difference.

4. Residual blood could be trapped around the outside of the disc. After reinserting your disc, leftover blood in the vaginal canal can come out later. A quick wipe with toilet paper (or a clean finger) before reinserting helps keep things clean and leak-free.

Every body is different – ​​and getting the perfect fit can take a cycle or two. But once it clicks, it's life-changing.

If leaks continue, don’t hesitate to reach out, we’re here for you -info@heyzomi.com 💌

Don't freak out or think that the disc isn't working if you wipe and see blood after doing a wee.

When we urinate, our pelvic floor muscles naturally relax – and that's a good thing! But it also means the disc can momentarily untuck from behind the pubic bone, causing a small amount of blood to release. This is sometimes called a “semi-empty,” or also known as “auto-dumping” and it’s common with menstrual discs.

It doesn't happen to everyone, but it can happen, especially on heavier flow days.The amazing part? Once you've finished urinating, your pelvic floor muscles re-engage, helping lift your menstrual disc back into place behind the pubic bone – no need to remove or reinsert it. Just wipe well and you're good to go.

If you prefer, you can always do a quick re-tuck with a clean finger after wiping, just to make sure everything feels secure again.

This is also very rare and unlikely to happen. But If it does, don't freak out just yet- you can still remove your disc easily.

Gently insert a clean index finger and then gently bear down to lower the rim of the disc close to your finger. You can then hook the back of your finger (your finger nail) over the rim, pulling it down and out of your body. It can be helpful to do this in a squat position, as this helps get a good position to push and lower your disc out easier.

This is very rare and unlikely to happen. We have only heard about this happening after intercourse, where the friction from internal activity has moved the disc around.Reach out to us if you have any concerns via email at info@heyzomi.com

Don't overthink it - while sitting or the toilet or you can stand slightly in a squat position, squeeze the disc and push it in towards your tailbone. Some people find squatting down on their toes helps even more or putting a foot on the edge of the bathtub.

Take a deep breath and let it out slowly before you begin. Don't rush this process if you are struggling or you are new to this. Feeling relaxed definitely makes it easier. If you are clenching or subconsciously squeezing your pelvic floor muscles, then this is going to make it challenging to insert your disc, so 'letting go' and trying to relax this area of ​​your body is key. And it can definitely take practice.

Using a water based lubricant - like our Hey Zomi Lube - on the rim and your vaginal entrance helps so so much! We are disc pros, and we still love to use lube to help make insertion quick and easy.

The easy empty, also known as auto-dumping, allows you to empty your disc while it is still inside you. This is really helpful if you have heavy periods or if you are just worried your disc might be getting full.

Check out our youtube video on this

There are two ways to do this with the Hey Zomi Disc:
1. Bear down with your pelvic floor muscles (Pretend to poop). The rim of your disc will move forward from behind your pubic bone and empty its contents into the toilet.

2. We like to take it one step further by bearing down, hooking onto the handle to bring the disc out a little further outside the entrance of the vagina. Squeeze with your pelvic floor muscles, which clench and squeeze the soft rim of the hey zomi disc, allowing more blood out into the toilet (like wringing out a wet cloth). Simply push your disc back in and tuck it up behind your pubic bone.

Use toilet paper to wipe yourself really well. We like to take a clean finger and wipe the vaginal entrance out, as sometimes on heavier days, residual blood likes to hang out there and seep out later.

If your toilet has a hose or bidet, that is even better!

We don't recommend doing this, as it can be stressful or inconvenient when you don't have a sink close by to rinse your disc. Instead, we suggest learning how to 'semi empty' your menstrual disc. This means you don't have to remove it to empty it.

- See our tutorial on this here -

Sometimes, you may just need to fully remove it in a public restroom.
(Don't worry, you won't have to take your disc to the sink in front of all your colleagues at work.)

So here's how:
Remove your disc and make sure it is over the toilet. You can then use toilet paper to wipe the disc clear of blood and simply reinsert it. If you are extra organized, it can be helpful to take a cup of water or your water bottle into the toilet cubicle with you. You can then rinse the disc over the toilet bowl and reinsert it.

NOTE: When you are first doing this, it can be a messy experience, make sure you're not in a hurry. You don't have to rinse your disc every time you remove, you could just use toilet paper to wipe the disc well and reinsert it. Although we do recommend giving it a rinse every 12 hours.

It's completely normal to do a no.1 and a no.2 while wearing you disc. You do not have to remove it. If you are bearing down when doing a poop, you may find that the rim of your disc gets pushed out from behind the pubic bone, resulting in an easy empty (or auto-dump), so you will see blood in the toilet. This is normal, just insert your finger into your vagina and tuck the rim back behind your pubic bone when you are done and wipe as normal.

If your disc lowers even further and comes out of your vaginal entrance, this is also fine. It won't fall out of you into the toilet. It is actually pretty cool to see how it all works and get the hang of it.

Yes you can! You can boil your disc in a microwave safe mug for 3-5mins on high in the microwave.
Make sure you fill the cup with boiling water and that your mug or vessel is clean and soap free.

Be very careful when removing a mug full of boiling water from the microwave. Let your menstrual disc cool completely before inserting into your body.

Do not sanitise your disc in the dishwasher.

The best way to sanitise your menstrual disc though, is to your our hey zomi cleaning tablets.

- Get your cleaning tablets here -

These cleaning tablets replace boiling, making your disc ready to use. Perfect when you're on the go. They also remove all stains and odours.

You don't need to be on your period to try inserting and using your Hey Zomi disc.
It is safe to wear your disc even though you are not on your period and it is a lot easier figuring this out before you rely on it for your period.

Have a go and be nicely surprised! Practice makes perfect!

We recommend using reusable period underwear when you first start using the Hey Zomi Disc. On those heavier days when you are figuring out removing and reinserting your disc, sometimes residual blood isn't cleared away from the vaginal canal and can seep out. This does not mean your disc isn't working, it's just what happens when you are finding out how your body works with your disc.

So have peace of mind, not stressing about whether your disc will work for you or not, and just throw on some period undies to get you back up and make you feel great.

Yes! ⛺️🌲
Honestly, it's one of the best ways to manage your period outdoors. Our Hey Zomi reusable menstrual disc was made for this kind of freedom.

With up to 12 hours of wear, no strings, and zero waste, it's the ultimate trail companion. You don't need to carry tampons or pack out used products - just one lightweight disc that keeps you covered all day.

Here are our favorite tips for using your disc in the wild:

- Practice before your trip so you're confident with insertion and removal.

- Bring a water bottle for rinsing if there’s no access to taps.

- Use hand sanitizer gel or wipes to keep things hygienic on the go (just carry this rubbush out with you).

- Consider carrying a spare disc in a clean pouch, or a backup period undies for overnight use if you have an extra heavy flow and want extra peace of mind.

- Relax into it - there’s something powerful about bleeding in nature. Own it.

Using a menstrual disc while camping is next-level comfort, freedom, and zero-waste reality - and we're so here for it. It is a main reason we discovered and love menstrual discs, designing our own!
Game changer ⛰️🧗‍♀️🏃

Did you know your vagina can expand 200% during intercourse! Your cervix will move higher when aroused and this means your disc will move higher. It can take 30 mins to an hour for your vagina to move back to its usual size. So we recommend not trying to remove your disc straight after any action. Your disc will move right back down into its usual position within a couple of hours. 

Remember you can bear down (gently push with your pelvic floor muscles) to lower your disc closer to your vaginal entrance so you can find the disc easy.

While wearing your disc, you may find you are much dryer for any action. We highly recommend using a water based lubricant to help make this more enjoyable for both you and your partner.
Can you really ever have too much lube?

- Get our Hey Zomi water-based lubricant here-

Do not use oil based lubricants- it can be hard to clean off your disc. It can also change the texture of the silicone overtime, if oil is used with it frequently.

While medical-grade silicone is generally resistant to oils, natural oils like coconut or olive oil aren’t ideal for a few important reasons:

1. Oil-based lubricants can trap bacteria more easily than water-based lubes, which isn’t great for vaginal health – especially with a product that stays in for hours.
2. Oils are harder to wash off, which can affect how clean your disc stays and may impact its performance over time.
   

Water-based lubricants - like our Hey Zomi Lube - are safe, easy to rinse off, and designed to work with silicone – making them the best choice for your disc and your body.

Your Hey Zomi disc CANNOT protect you from falling pregnant. It also cannot protect you from Sexually Transmitted Diseases (STIs)!
Use proper protection to take care of you and your partner.

Did you know the menstrual disc was inspired by the diaphragm- a contraceptive device that cups the cervix and is a similar shape. HOWEVER, spermicide is also used with a diaphragm. It is also a lot firmer and functions a little differently to a menstrual disc.